Do you need to return your Christmas present? Christmas presents purchased after November 1, 2023 must be returned by January 15, 2024 at the latest.
We have extended the return options for Christmas presents bought after November 1, 2023. If the Christmas present needs to be exchanged, you have two choices: exchange for a gift card or return.

Exchange for gift card

Didn't get the right size or would you rather have another EYDA product? You can exchange your gift for a gift card, so you can find exactly what you want. If you want to exchange for a gift card, please write to hello@eyda.com no later than January 15, 2024 and provide the information below:

• Order number
• Which styles/products you want to return (the name can be found on the zip-lock bag)
• Which e-mail address would you like the gift card to be received at

If the order number is not enclosed with the Christmas gift, or you do not know the order number, please contact us at hello@eyda.com.
Subsequently, we will process your inquiry, and you will soon receive a confirmation email followed by a return label within 1-3 working days.
After we receive your return shipment in our warehouse, we have a processing time of 7-10 working days. As soon as your shipment has been processed, the gift card will be issued to the email indicated.

Complaints

All complaints should be sent to hello@eyda.com. When you contact us, please write your order number and send images of the item. Then we will make sure that the best solution for you is quickly found.